DML-104 — Data Stewardship: Everyday Ownership of Care Records

About Course

Who should attend: Senior support workers, team leaders, care coordinators, administrators, and quality leads — anyone with day-to-day responsibility for record accuracy in their team.

Every member of staff who creates, edits, or uses a care record is a data steward with a defined responsibility for its accuracy and safe use — not just “IT’s job” or “the manager’s job.” This course builds a practical, non-technical understanding of stewardship roles within a care service.

By the end of this course, you will be able to:

Explain what a data steward is and why every record has an owner
Identify your own stewardship responsibilities for the records you create or update
Describe the escalation route when a data quality issue is outside your authority to fix
Apply the 10 dimensions of data quality when reviewing records you are responsible for
Distinguish between individual stewardship and organisational governance responsibilities

Framework alignment: Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Regulation 17 – good governance); Records Management Code of Practice 2021; the Caldicott Principles; CQC Single Assessment Framework (Well-Led, Safe); Data Security and Protection Toolkit (DSPT).

Course Content

Welcome & Introduction
Setting the scene: every care record has an owner, and this session clarifies who that is in your service.

Welcome & Introduction

Module 1: What Is a Data Steward?
Defining stewardship as a shared, defined responsibility for record accuracy — not solely IT's job or the manager's job.

Module 2: Mapping Ownership in Our Service
A hands-on responsibility-matrix exercise to clarify who creates, updates, checks, and escalates each record type in your own service.

Module 3: Escalation — What’s Not Mine to Fix
A blame-free walkthrough of your organisation's escalation route for data quality concerns, and when to use it.

Module 4: Applying the 10 Dimensions When Reviewing Records
Using the 10 dimensions of data quality as a practical, everyday checklist for reviewing records you're responsible for.

Close & Next Steps
Committing to one concrete action, revisiting the escalation route, and signposting DML-202 (Data Governance for Leaders) as the next step up.

About Course

Course Content

Welcome & Introduction Setting the scene: every care record has an owner, and this session clarifies who that is in your service.

Welcome & Introduction

Module 1: What Is a Data Steward? Defining stewardship as a shared, defined responsibility for record accuracy — not solely IT's job or the manager's job.

Module 1: What Is a Data Steward?

Module 2: Mapping Ownership in Our Service A hands-on responsibility-matrix exercise to clarify who creates, updates, checks, and escalates each record type in your own service.

Module 2: Mapping Ownership in Our Service

Module 3: Escalation — What’s Not Mine to Fix A blame-free walkthrough of your organisation's escalation route for data quality concerns, and when to use it.

Module 3: Escalation — What’s Not Mine to Fix

Module 4: Applying the 10 Dimensions When Reviewing Records Using the 10 dimensions of data quality as a practical, everyday checklist for reviewing records you're responsible for.

Module 4: Applying the 10 Dimensions When Reviewing Records

Close & Next Steps Committing to one concrete action, revisiting the escalation route, and signposting DML-202 (Data Governance for Leaders) as the next step up.